Effective date: 1 June 2026 · Diyana Marketplace
You must be at least 18 years old, a Malaysian resident, and complete full KYC verification before you can bid or accept jobs on Diyana. Verification includes a valid MyKad, selfie, and may require additional documents at Diyana's discretion.
Agents must declare their bidding capital honestly. Misrepresentation may result in suspension.
As an Agent, you may bid on live pawn letter listings. A bid represents a binding commitment — if selected, you are expected to fulfill the job within the specified SLA timelines.
Once selected for a job, you must confirm acceptance within 24 hours. Failure to do so will be recorded as an SLA offense.
Agents are bound by the following service level timelines:
SLA offenses result in progressive bidding restrictions. Three or more offenses may result in a permanent bidding ban.
Agent earnings are 70% of the spread between the redemption cost and the agreed bid amount, after Diyana's 30% platform fee. Earnings are credited to your Diyana wallet only after admin verifies and confirms the settlement.
Settlements must be accompanied by valid proof (receipts, photos). False or manipulated settlement documents will result in immediate termination and potential legal action.
Agents represent Diyana when interacting with customers and pawn shops. You are expected to maintain professional conduct at all times. Any harassment, fraud, or misconduct reported by customers will be investigated and may result in suspension.
Chat communications on the platform are monitored for compliance. Use of cancel signals or suspicious communication patterns may trigger fraud detection.
Diyana may suspend your account for SLA violations, fraud, or misconduct. You may submit an appeal via the designated appeal process in the platform. Appeals are reviewed at Diyana's sole discretion and decisions are final.
Diyana is a marketplace platform and is not responsible for risks associated with physical visits to pawn shops, gold handling, or third-party actions. Agents operate as independent parties and are solely responsible for their safety and compliance with applicable laws.
For questions about the Agent Program or these terms, contact us at support@diyana.my.
Diyana reserves the right to update these Terms at any time. Continued use of the platform as an Agent constitutes acceptance of the revised Terms.