Diyana Marketplace is built on a foundation of verification, identity protection, and controlled settlement — every safeguard here reflects how the platform actually operates, not just a promise.
Every agent completes a full KYC process, including IC verification, before they are allowed to place a single bid. Verification status is re-checked periodically and expires if not renewed, so an agent can't stay approved indefinitely without proof.
Every gold redemption must be finalised at the official pawnshop counter where the letter was issued. Private meetings, off-site handovers, or cash exchanges outside the counter are strictly against our terms and can trigger an immediate account suspension.
Your direct contact details stay hidden from agents until HQ finalises the match, so no one can reach you before a deal is actually confirmed. You're only exposed to the one agent handling your case, at the point it matters.
Every pawn letter is checked by our team before it appears on the marketplace for bidding, and every settlement is verified again before any payout — including affiliate commissions — is released.
We automatically flag duplicate accounts using matched IC or phone numbers, and monitor chat activity for patterns associated with attempts to bypass the platform's official settlement process.
Commission and settlement payouts are processed as atomic, all-or-nothing transactions — either every party in a deal gets paid correctly, or none of the writes go through, with any failure logged for manual review rather than silently lost.